FAQ's

General Information

How long will it take to receive my order? 

Orders ship within 10–15 business days after they’re placed. Shipping times may vary depending on customization and delivery location. 

How can I track my order? 

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its progress. 

Can I cancel my order?

We begin processing your order as soon as it’s submitted to ensure fast delivery, so cancellations aren’t possible once production has started. However, we understand mistakes happen — contact us right away, and we’ll do our best to accommodate your request. 

Can I change my order? 

Because production begins shortly after your order is placed, changes may not be possible once it’s in progress. Still, we’ll do everything we can to make updates depending on where your order is in the process. Reach out as soon as you notice an issue. 

What if my order arrives damaged? 

We take great care in packaging every order, but if your item arrives damaged, please email a photo to [email protected] as soon as it’s delivered. Our team will review the issue and work quickly to make it right. 

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Billing

Can I pay by check? 

Yes! Once your order is in your shopping cart, contact us to complete your purchase using a check. 

Proofing

I need help with my proof?

We’re happy to help. Contact us at 800-290-5460 or email [email protected]. 

Custom Orders

I’m looking for a product or customization I don’t see online. 

We’d love to explore custom options with you. Contact us at 800-290-5460 or email [email protected].